Privacy Policy
At OTR Garage Tools, we value your privacy. Any personal information you provide—such as your name, email address, shipping details, or payment information—is kept strictly confidential. We use this information only to process your orders, deliver products, and provide support when requested.
We do not sell, rent, or share your information with any third parties for marketing or profit purposes. Your data is securely stored and only accessed by authorized personnel. We use trusted payment processors and SSL encryption to protect your financial data during checkout.
We may use anonymized data for internal reporting and site improvement. If you sign up for our newsletter, you may receive occasional updates or promotions, and you can unsubscribe at any time.
If you have any concerns about how your data is handled, feel free to contact our support team at support@otrgtool.com.
Terms & Conditions
Welcome to OTR Garage Tools. By purchasing from our website, you agree to the following terms and conditions:
- Product Use: Our diagnostic tools are intended for diesel vehicles as specified in each product listing. Misuse or application outside the listed compatibility may void your warranty.
- Returns & Refunds: Customers may return unused products within 30 days of purchase for a full refund (excluding shipping). Products must be returned in their original packaging and condition. Return shipping costs are the responsibility of the customer unless the item was defective.
- Shipping: Orders typically ship within 1–2 business days. We are not responsible for delays caused by carriers or incomplete/incorrect shipping information provided by the customer.
- Warranty: Most products include a 1-year limited warranty against manufacturing defects. This does not cover damage due to misuse, accidental damage, or unauthorized repair attempts.
- Limitation of Liability: OTR Garage Tools is not liable for any incidental, indirect, or consequential damages arising from the use of our tools.
- Governing Law: These terms shall be governed by the laws of the state of Ohio.
By using our website and purchasing our products, you agree to these policies. We reserve the right to update these terms at any time without prior notice.